YourSpace Online Store Return Policy: Easy Returns and Exchanges
At YourSpace, we are dedicated to providing a seamless shopping experience. Our transparent return and exchange policy is designed to give you confidence when shopping with us. This guide outlines the simple steps to return or exchange a product purchased from our online store.
1. Our Simple Return and Exchange Conditions
We accept returns and exchanges within 7 days of your order’s delivery date. To be eligible for a refund or exchange, your item must meet the following criteria:
The item must be in its original, unused condition.
All original product tags and packaging must be included.
A valid purchase receipt or invoice must be presented.
2. Products That Cannot Be Returned or Exchanged
For hygiene and safety reasons, some products are not eligible for our return policy. These include:
Used products or items with opened packaging.
Underwear, swimwear, and earrings.
Personalized or custom-made items.
Products from our final clearance or “final sale” sections.
3. How to Start a Return or Exchange at YourSpace
Follow these easy steps to request a return or exchange:
Contact Us: To initiate your request, simply email us at [support@yourspace.com] or message our customer service on WhatsApp at [WhatsApp number]. Please include your order number and details of the item.
Approval and Instructions: Our team will review your request. Upon approval, we will send you detailed instructions on how and where to send the product back.
Shipping the Item: Customers are responsible for the return shipping costs. Please ensure the item is securely packaged to prevent any damage during transit.
Processing Your Refund/Exchange: Once we receive and verify the returned item, we will process your request:
For Refunds: The refund amount (excluding original shipping fees) will be credited back to your original payment method within 14 business days.
For Exchanges: We will ship the new item if it is in stock. You will be responsible for the new shipping costs.
4. What to Do with Damaged or Incorrect Products
If you receive a damaged or incorrect item, please notify us immediately within 24 hours of delivery. We will promptly arrange for a return or exchange at no additional cost to you.
5. Important Notes for YourSpace Shoppers
As an intermediary online store, YourSpace partners with various suppliers. We are not liable for external shipping delays but strive to ensure a smooth process for you. This policy is subject to updates, so we encourage you to review it periodically.
